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發現自己真的沒法子忍受吃悶虧...無論是在台灣或者是國外...
在英國最常吵架的對象是火車公司...但常常吵輸.....或吵了也沒什麼用...
只有愈吵愈氣的份....因為規定就是規定..不會因為你吵多了就有甜頭吃...
英國人就是喜歡follow規定這件事....沒有例外...
所以申請一份bank statement要一週到二週...
到銀行去要求印一份近十天的bank statement也會被打回票..
原因是我們一個月會寄一份...你只能在他們的電腦螢幕上看..
火車無緣無故被cancel 了...還不能拿票去做任一家公司的火車...
只能等下一班...可他cancel的是末三班火車耶....再等下去我要坐夜班火車了..
本來一個半小時可以到家的..要變成要坐七八個小時..
問火車票務人員說可不可以退票....
還規定網路買的只能網路退票..現場無法退..你也不能拿這張票去坐另一個路線的車(因為火車不是公家機關的,是各個私營公司)
永遠只有一句話....I do apologize, there is nothing I can do.
每次聽到這二句話就只有心裡暗罵的份...
但這次在芬蘭跟旅館的人吵架...竟然...贏了....^^"
原因是...我住A hotel...但卻要到B hotel拿key card跟check in ...因為A Hotel沒有reception....其實我book時..單子上有寫..只是我沒有很認真看..
然後事情就發生了...
那天到了Rovniemi (芬蘭北部的一個極光城市)....跟一對要開車的情侶問路..結果他們就好心的載我們到A hotel...
那時心情還想賺到了...好lucky....因為這間旅館走路要走個20分..加上現在是雪地又拖行李..少說也要走個半個多小時吧...
結果到旅館時...有一個俄羅斯人幫我們開門.....他說....這裡沒有reception....
我以為他是客人...沒想到他回I work here....@.@....然後要我去B hotel要key card 跟check in ...
我問他怎麼走...他指了地圖給我...他又說可以幫我叫taxi..我想說..沒有很遠...芬蘭物價沒有挪威那麼貴(挪威吃一份大麥克要500多元台幣..)..
加上我又好累..於是我就答應了叫車這事件..
然後他就幫我打到B hotel...跟reception的人講我們要key card...那個人還問我們的房間....俄羅斯人回我們是新客人....沒有房間..要去拿key card的....
所以要叫計程車..過不了兩分鐘..taxi來了....我就想...我自己一個人去拿key card就好了...我就把行李跟我妹留在A hotel...
到了B hotel後....reception的人竟然跟我講....二點以後才能拿key card ...啊現在是怎様...是在裝肖維嗎???
reception的Miss X 說." I can't give you the key card right now, you should come back after 2 pm, but you can leave you luggage in the luggage room."
我說: " A Russian guy just made a phone call and asked for the key card for me. I want to know who took the phone call.
Miss X : It was me
Peiyen: But you didn't tell him that I couldn't get a key card before 2 pm
Miss X: you should know when you make a resevation....( 還指一指我的訂房單上那一行字...是真的有寫二點以後在B hotel拿key card)
Peiyen: Sorry , i didn't check it , but you should have told me that I couldn't get a key card before 2 pm
Miss X : i am not responsible for that
peiyen:(啥鬼...心裡十十人一十都要出來了)...
那個機歪的X小姐態度跟表情都不客氣....
然後她就問我 do i need to book a taxi for you ?
peiyen : one second , let me think about that
然後在旁邊愈想愈氣..是裝肖維哦...如果我沒請人打電話來問就冒失的自己叫了一台車來..那就是我的錯..
馬的勒..我就打電話來問了..那通電話就是要拿key card的...你明明知道還幫我叫了車...然後等我到時才跟我講一聲...
不好意思哦...二點以後才有卡.......這不是把我當成傻子嗎?尤其剛的計程車費我付了8歐..才坐五分鐘不到耶...比英國的計程車貴一偣..
然後我又不能在A hotel放行李..因為沒有locker ...還說我們行李不見了不負責...最好是把行李拿過來B hotel放..然後二點以後再來拿卡跟行李..
那我不是還要再叫一次車回去拿行李跟接我妹嗎?意思是我要再付16歐....(愈想愈火)...
於是我又走回去...那個X小姐在跟客人講話...
我不管三七二十一就開吵...
you should have told me that i couldn't get a card....you are responsible for telling me the informatoin when i called
Miss X ....I have a customer right now....
Peiyen: I am your customer as well....and you didn't do your job ...so I waste my time and my money...so tell me how i can do now ...
然後 Y小姐出現了...
我就把剛才的事講了一遍給她聽...
靠..自家人幫自家人...又說是我錯..我沒有check informatoin...
我就回...yes ...i made a mistake, but i called . don't you think she is responsible for telling her customers the informaton ?
so don't you think ...she made a mistake as well...both of us did
and if she had told me the information..i could have taken my stuff and my sister with me ...so i don't need to go back to A hotel again ...
然後Y 小姐沒有正面回答我的問題還一直指著我的訂位單上那一行字....(要我2點之後才拿卡跟到B 旅館check in的字)
然後她堅持不給我卡..還叫我回去拿行李來寄放....
我死不要...然後她才說..不是她不給我卡..是卡在housekeeper上...
我又說...那現在給我房號...把卡給那個俄羅斯人....
她又說...i don't want to give you a dirty room
我又說....it doen't matter....i am going out, so i don't mind....她又堅持不給我髒房間..
大概又吵了兩三分鐘吧...她受不了....才說..她幫我叫車....回去A hotel的那一段路錢不算...從Ahotel到B hotel的路再算錢...
我妥協..因為我也很累....
然後回去拿了行李再回來...結果...我竟然要付20歐....
是怎樣....我又回去吵...
她又不爽...說我沒看到資訊不是她的錯....
我又說是你答應我只付一段的錢..為什麼我要付return的錢..
然後我又補了一句 your attitude is so bad..it 's kind of traditional finnish service....??? it's unbelievable....
然後她也火了.I pay for you personally..
就衝出去幫我付了錢。。。
那時我還呆住了一會。。。
我跟我妹講她要付錢。。。我妹就說那很好呀。。計程車很貴。。又不是我們的錯。。
我們都打電話來問了。。。
但我火的是Miss X而不是Miss Y。。。但由於我也不想付錢。。就讓她付了。。
這算是吵贏架嗎？
沒付錢也沒有很爽快的feel....只是覺得芬蘭人服務人員都很不友善。。。
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